Cancellation & Refund Policy

There is no self-service cancellation after you purchase or register for a paid service.

A refund is not available simply because you:

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  change your mind;

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  decide not to attend;

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  miss the service;

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  join late; or

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  can no longer attend at the scheduled time.

You are responsible for joining at the scheduled time. A no-show or late joining does not qualify for a refund.

Individual service pages may state additional conditions before purchase. Those conditions should be read together with this policy.

If Therefy cancels a service without moving it to a replacement schedule, you will receive a full refund of the amount paid for that service.

If the service is moved to a new schedule instead, the rescheduling rules below apply.

If Therefy reschedules a service, your existing registration will move to the new schedule and we will notify you.

If the new schedule does not work for you, you may request a refund.

You can make this request until whichever is later:

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  24 hours before the rescheduled service starts; or

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  48 hours after Therefy sends you the reschedule notice.

This refund right ends if you attend the rescheduled service.

Receiving, opening or having access to a joining or access link does not by itself count as attendance.

If you cannot attend or participate because of a problem with your own device, internet connection, browser, software or local setup, a refund is not available.

This does not apply to a technical failure on Therefy's side.

If a technical failure on Therefy's side prevents the service from taking place properly, your registration will move to a replacement schedule. You may request a refund using the same time window described in Section 3.

If no replacement is provided, the cancellation rule in Section 2 applies.

A minor or temporary interruption that does not prevent the service from taking place properly does not automatically qualify for a refund.

Verified payment errors are corrected.

This includes a verified duplicate or incorrect charge, or a payment-processing or reconciliation error that caused you to be charged incorrectly.

These are payment corrections rather than discretionary refunds.

If you believe you were charged incorrectly, contact support with the information needed to locate the payment.

For the current Razorpay payment flow, payment must complete within a 12-minute window.

If your payment reaches Razorpay after that window has closed, your registration or purchase is not completed and no access is created from that payment.

Razorpay automatically returns the amount. It normally reaches your original payment method or account within 5–7 working days.

If a payment simply fails and no successful charge is completed, you do not have a paid registration or purchase and may try paying again.

Where a refund is due, it will normally be returned through the original payment method or provider.

The exact time at which the amount appears in your account may depend on the payment provider or your bank.

The 5–7 working day timeframe in Section 6 applies to the Razorpay automatic refund described there. No separate standard processing time is promised for other refund situations.

Services may differ in whether they include recordings, materials or other digital access.

If a service has a specific refund condition connected with access to digital material, that condition will be stated on the relevant service page before purchase.

For a refund that requires a request, contact:

or WhatsApp support:

Please provide your name, registered email address or phone number, and payment or order reference if available.

Do not send card numbers, CVV, banking passwords or similar payment credentials.

This policy should be read together with the Terms & Conditions.

For company details, customer support, grievance information and official contact details, visit Contact Therefy.