Cancellation & Refund Policy

A service page may state its own cancellation or refund conditions before you pay. Where it does, those conditions apply to that service together with this policy. Where a service page offers a cancellation window, you can cancel within that window on the terms stated.

Where a service page states nothing different, the rules below apply.

There is no refund once a paid registration or purchase is complete if you:

• change your mind;

• decide not to attend or take part;

• miss a session or join late;

• can no longer attend at the scheduled time; or

• stop using a programme, package or ongoing service part way through.

For services with several parts, there is no refund for parts you do not use. You are responsible for joining scheduled sessions on time.

If we cancel a service without moving it to a new schedule, you will receive a full refund of the amount paid for it.

If we stop providing a material part of a multi-part or ongoing service before you have received it, we will either provide a comparable replacement or refund the part not provided.

If we reschedule a service, your registration moves to the new schedule and we will tell you.

If the new schedule does not work for you, you may request a refund until whichever is later:

• 24 hours before the rescheduled service starts; or

• 48 hours after we send you the reschedule notice.

This refund right ends if you attend the rescheduled service. Receiving or opening a joining link does not count as attending.

There is no refund if you cannot take part because of your own device, internet connection, browser, software or setup.

If a technical failure on our side prevents a service from taking place properly, your registration moves to a replacement schedule, and you may request a refund within the time window in Section 4. If no replacement is provided, Section 3 applies.

A minor or short interruption that does not prevent a service from taking place properly does not by itself qualify for a refund.

Verified payment errors are corrected. This includes a duplicate or incorrect charge, or a processing error that charged you wrongly. These are corrections, not discretionary refunds.

If you think you were charged incorrectly, contact support with the details needed to find the payment.

If a payment completes after your checkout session has expired, no registration or purchase is created. The amount is refunded automatically and normally reaches your original payment method within 5–7 working days.

If a payment fails and no charge is completed, there is no registration or purchase. You can try paying again.

Where a service is paid in instalments, instalments already paid are not refunded if you stop paying, unless the service page says otherwise. Access may be paused until outstanding instalments are paid.

If we end your access because you seriously breached our Terms & Conditions, no refund is due, except where the law requires one.

Refunds are returned to the original payment method. Once we approve a refund, we initiate it within 7 working days. When it appears in your account depends on your bank or payment provider.

Write to support@therefy.com or message WhatsApp support at +91 92203 80777. Please include your name, registered email address or phone number, and the payment or order reference if you have it.

Never send card numbers, CVV, OTP, UPI PIN or banking passwords.

This policy should be read together with our Terms & Conditions.

For company details, customer support and grievance information, visit Contact Therefy.