Privacy Policy

This policy applies when you visit our website, register for or buy a Therefy service, take part in a service, or contact us. Our services are for people aged 18 or above.

Information you give us

• Your name, email address, phone number and State.

• Billing details you choose to provide, such as GSTIN, business name and billing address.

• Your choices about service messages and marketing.

• What you share when you contact us, answer a form or take part in a service, such as questions and feedback.

Information created when you buy or use a service

• Order and payment references, amount, currency and payment status.

• Invoices, receipts and any payment corrections or refunds.

• Registration and access details, and attendance information recorded by our session platform.

Information collected automatically

• Device and browser information, and your IP address.

• The pages you view, how you use them and the website that referred you.

• Identifiers stored in cookies and similar technologies, including identifiers that show which advertisement brought you to our website.

Messages you send us

• Emails and WhatsApp messages you send us, including their content.

We do not receive or store your card number, CVV or banking credentials. Our payment processor handles them.

Please do not share health information or other sensitive details in forms, chats or messages unless it is needed. Therefy is not a medical, therapy or crisis service.

We use personal information to:

• register you for a service and confirm your registration or payment;

• process, reconcile and correct payments;

• issue invoices and receipts, and apply GST rules;

• send joining or access details, reminders and service updates;

• deliver the service, including live sessions, programmes and any included materials or access;

• tell you about cancellations, reschedules or payment issues;

• answer your questions and provide support;

• understand how our website is used and improve it and our services;

• measure how well our advertising works (see Section 6);

• prevent fraud, duplicate processing and misuse; and

• meet tax, accounting and other legal requirements.

We send marketing only where you have separately agreed to receive it.

Service messages are about something you registered for or bought, such as confirmations, joining details, reminders and invoices. Essential service information is sent by email. You can also choose to receive service messages on WhatsApp. This is optional.

Marketing messages tell you about future Therefy services and offers. Marketing permission is optional and separate from service-message permission. Registering or buying does not subscribe you to marketing.

You can stop WhatsApp messages at any time by writing to support@therefy.com or messaging WhatsApp support at +91 92203 80777. If you stop service messages on WhatsApp, essential service information will still reach you by email.

We and our partners use cookies and similar technologies on our website. They fall into three groups:

• Essential: needed for the website, registration, checkout and security to work.

• Analytics: help us understand how pages are used, such as where people click and scroll. We use Microsoft Clarity for this. Information typed into forms is masked.

• Advertising measurement: help us see whether a visit, registration or purchase came from one of our advertisements. These include a cookie we set to remember the advertisement link you arrived from, kept for a limited period, and cookies set by our advertising partners.

You can block or delete cookies in your browser settings. Some parts of the website may not work without essential cookies. You can also manage advertising preferences in your settings on the advertising platforms you use.

We advertise on platforms such as Meta (Facebook and Instagram), Google and OpenAI (ChatGPT), and may use other advertising partners. When you visit our website from an advertisement, or register or buy a service, we share limited information with the relevant platform. This helps us measure our advertising and show it to people more likely to find it useful.

This can include:

• the action taken, such as a page visit, starting checkout or a purchase, and its value;

• device and browser information, and your IP address;

• cookie and advertisement identifiers; and

• a pseudonymous identifier we create from your registration, which does not show your name or contact details.

We also share your name, email address, phone number, State and country in hashed (scrambled) form, which advertising partners use only to match events to their own users. Each platform handles this information under its own terms and privacy policy. We do not sell your personal information.

We share personal information only where needed for the purposes in this policy, with:

• Razorpay, our payment processor;

• providers of hosting, cloud storage and databases;

• email delivery and messaging providers, including WhatsApp;

• online session and webinar platforms;

• analytics providers;

• advertising partners, as described in Section 6;

• professional advisers, such as accountants, auditors and lawyers;

• government or regulatory authorities, courts or law enforcement, where the law requires it; and

• a buyer or successor, if our business or part of it is transferred.

Our service providers may use the information only to provide their services to us.

Your information may be stored and processed in India and in other countries where our service providers operate. Where information is transferred outside India, we follow the requirements of Indian law.

We keep personal information only as long as needed for the purpose it was collected for, or as long as the law requires.

Invoice, GST, accounting and other records that the law requires us to keep are retained for the statutory period. Relevant GST records are generally kept for 72 months from the due date for furnishing the annual return for the relevant financial year, or longer where the law requires.

Marketing permission is kept until you withdraw it. When information is no longer needed, we delete it or make it anonymous.

We use reasonable technical and organisational measures to protect personal information. Access is limited to the people and systems that need it. No method of storing or sending information is completely secure.

You can ask us to:

• tell you what personal information we hold about you;

• correct or update it;

• delete it, where we are not required to keep it;

• withdraw any permission you have given, as easily as you gave it; and

• address a privacy concern or complaint.

For requests, write to support@therefy.com. For a privacy complaint or grievance, write to our Grievance Officer at grievance@therefy.com. We may need to confirm your identity before acting on a request.

If you are not satisfied with our response, you may approach the Data Protection Board of India, as provided under Indian law.

Our services are for people aged 18 or above. If we learn that we hold information about someone under 18, we will delete it.

Our website may contain links to, or content from, other websites, such as embedded videos and social media. Those websites handle information under their own policies.

We may update this policy when our services, practices or the law change. We will update the date at the top of this page. For a material change, we will also tell you by email or on the website where appropriate.

For company details, customer support and our Grievance Officer, visit Contact Therefy.